Returns first-time customer

We stand behind our products 100%. Please try your first purchase from us for 30 days. If you are not happy, we are not happy. Enjoy a 30-day free return on your first order. No questions asked.

We want you to shop with confidence, knowing that we are just a message or email away.

Returns

If you wish to return a product or ask for a refund, please contact us first at hello@it-fits.com.au (and please put your order number in the subject line) before you return the item to us by mail.

• We must approve all returns/exchanges/refunds before you send us the item(s). Our returns guarantee entitles you to return a product for any reason within 30 days of receiving it. Unidentified returns will not be processed. 
• Products must be returned in their original condition and in the original, undamaged packaging, with any price stickers, hang tags, etc. still attached.
• Goods should be protected in a box or plastic bag. Please do not attach any tape directly onto the product or its packaging.
• Refunds/exchanges must be accompanied by an original receipt. We will not accept returns or exchanges without the original receipt.
• You must then return the item(s) to the relevant address within seven days of receiving our written approval. See our office addresses below.

Exchange

If you wish to exchange a product, please get in touch with us at hello@it-fits.com.au as soon as possible to reserve another product/size. Products may only be exchanged for other products available from It-Fits website.

• Please note that sales of all sale items are final. No returns or exchanges will be given on sale items.
• We won’t refund shipping costs unless we made a mistake (and sorry, we apologise!). This applies to the original shipping cost for your order as well as the return shipping cost. 
• In the case of an exchange, we will cover the cost of shipping the replacement item to you.
• You are responsible for the returned product until it is delivered to us.

Our office address is: