Returns first-time customer


We stand behind our products 100%. Please try your first purchase from us for 21 days. If you are not happy, we are not happy. Enjoy 21 day free return on your first order. No questions asked.

We want you to shop with confidence, knowing that we are just  a message or email away.




If you wish to return a product or ask for a refund, please contact us first at (and please put your order number in the subject line) before you return the item to us by mail.


  • All returns/exchanges/refunds must be approved by us before you send us the item(s). Our returns guarantee entitles you to return a product for any reason within 14 days of receiving it. Unidentified returns will not be processed. 
  • Products must be returned in their original condition and in the original, undamaged packaging, with any price stickers, hang tags, etc. still attached.
  • Goods should be protected in a box or plastic bag. Please do not attach any tape directly onto the product or its packaging.
  • Refunds/exchanges must be accompanied by an original receipt. We will not accept returns or exchanges without the original receipt.
  • You must then return the item(s) to the relevant address within seven days of receiving our written approval. See our office addresses below.


If you wish to exchange a product, please contact us at as soon as possible to reserve another product/size. Products may only be exchanged for other products available from


  • Please note that sales of all sale items are final. No returns or exchanges will be given on sale items.
  • We won’t refund shipping costs unless we made a mistake (and sorry, we apologise!). This applies to the original shipping cost for your order as well as the return-shipping cost. 
  • In the case of an exchange, we will cover the cost of shipping the replacement item to you.
  • You are responsible for the returned product until it is delivered to us.


Our office addresses are:


Hong Kong:

Surplus (CH) Limited
Room 3, Floor 19
Man Hing Building
79-83 Queen’s Road Central 
Hong Kong


It-Fits Concepts Pty Ltd
5 Suffolk Street
East Toowoomba, 
QLD 4350