If you wish to return a product or ask for a refund, please contact us first at firstname.lastname@example.org (and please put your order number in the subject line) before you return the item to us by mail.
- All returns/exchanges/refunds must be approved by us before you send us the item(s). Our returns guarantee entitles you to return a product for any reason within 14 days of receiving it. Unidentified returns will not be processed.
- Products must be returned in their original condition and in the original, undamaged packaging, with any price stickers, hang tags, etc. still attached.
- Goods should be protected in a box or plastic bag. Please do not attach any tape directly onto the product or its packaging.
- Refunds/exchanges must be accompanied by an original receipt. We will not accept returns or exchanges without the original receipt.
- You must then return the item(s) to the relevant address within seven days of receiving our written approval. See our office addresses below.
If you wish to exchange a product, please contact us at email@example.com as soon as possible to reserve another product/size. Products may only be exchanged for other products available from www.it-fits.com.au.
- Please note that sales of all sale items are final. No returns or exchanges will be given on sale items.
- We won’t refund shipping costs unless we made a mistake (and sorry, we apologise!). This applies to the original shipping cost for your order as well as the return-shipping cost.
- In the case of an exchange, we will cover the cost of shipping the replacement item to you.
- You are responsible for the returned product until it is delivered to us.
Our office addresses are:
Surplus (CH) Limited
Room B, Floor 14
178-180 Queen’s Road Central
PO Box 642