Q: What is the thread count of It-fits bedding products?
A: Zero! Yes, that’s right, all our products are made of knitted jersey fabric, which is made in a completely different way to woven cotton – see how here. So don’t worry about the thread count; what’s important is that our sheets are made of knitted jersey.
Q: Wait! Are you saying that It-fits sheets aren’t made of woven fabric?
A: Exactly! We chose to use knitted jersey fabric because it’s much softer and stretchier, and more comfortable and wrinkle-resistant, than woven fabric – here’s why.
Q: Doesn’t knitted jersey feel too hot?
A: No. Thanks to its structure, knitted jersey fabric allows air to circulate and escape, and regulates the temperature in your bed so you’ll feel comfortably warm in winter and cool in summer. Woven fabric is denser and doesn’t allow the air to flow freely through the sheet, so you might feel too warm when you’re sleeping.
Q: What size sheet do I need?
A: It’s easy! If you don’t know whether your bed is Single, Double, Queen or King-sized, just check out our Sizing Guide, , where you’ll find the measurements for fitted sheets, flat sheets, doona covers and pillow cases.
Q: Will the fitted sheet fit my non-standard Australian mattress?
A: Jersey is very flexible, so even if your bed is as much as 8 centimetres longer, shorter, wider or narrower than a standard-sized Australian bed, the sheet will still fit neatly. Jersey is much more stretchy than woven fabric, so even if your bed is a few centimetres bigger or smaller than the Australian standard, your It-fits sheet will still fit, no worries. And the design of the sheet, with elastic tape all around the hem, will ensure that it fits perfectly, even on mattresses up to 37 centimetres high (equals a 50cm woven fitted sheet wall). If you’re still not sure and you need our help, please email us. email us.
Q: How much will jersey fabric shrink?
A: Our jersey products will shrink around 5-7% after the first wash, and then never again. We’ve built shrinkage into the measurements of our products, so once you wash your product it will be the right size to fit perfectly.
Q: Should I wash my sheets and covers before the first use?
A: Yes, we recommend that you do. The fabric has come straight from the production and finishing process, so you might notice a very slight smell, but one wash will completely remove that. The first wash will also allow the sheet to shrink to the correct size.
Q: What are the care instructions for my It-fits products
A: It’s really easy! Simply wash your It-fits sheets and covers in the machine (we recommend using warm water, not hot), and tumble dry them warm, or hang them to dry. You really don’t need to iron them – any wrinkles on your sheet will disappear as soon as you stretch it onto your mattress. But if you do want to iron your sheets or covers, set your iron on warm, not hot. So taking care of your It-fits items is as simple as laundering a t-shirt.
Q: Where can I buy It-fits products?
A: Currently, you can only buy them from our Online Shop. If you want to see and feel the product before you buy, please e-mail us and we’ll happily send you a colourcard, with small swatches of the fabric in the actual colours (while stock lasts).
Q: How can I be sure that an It-fits product is safe for my skin?
A: All It-fits products are made of fabric that has been certified according to the strict criteria of the OEKO-TEX® Standard 100, which guarantees that there are no harmful chemicals in the fabric.
Q: Can I buy It-fits products outside of Australia?
A: Yes. Our online shop offers delivery to over 100 countries. Check our shipping rates and lead times at checkout.
Q: How much do you charge for shipping?
A: If you’re ordering from within Australia, we offer a flat-rate shipping fee of just AUD13, no matter how many articles you order at the same time. So ask 13 of your friends to team up with you, and each person pays just AUD1 for the shipping!
If you’re ordering from outside of Australia, the shipping rates will vary, depending on where you are. Please find detailed shipping rates at checkout.
Q: How long will it take for my order to arrive?
A: Most orders will arrive within 3-12 working days, depending on the destination. If you are in a hurry we offer an express shipping for most countries. You can find detailed information at the checkout.
Q: I want to order products in bulk for my Shop, Bed & Breakfast, hotel, hostel… Is that possible?
A: Sure! Please get in touch with us by email and we’ll be happy to help.
Q: Can I return a product if I don’t like it?
A: Of course we hope you love our products as much as we do, but no worries if you change your mind. To return an item, please make sure it’s in its original condition with all the packaging and labels, and has not been washed or used. Then you may return it within 30 days.
Returns will be credited in the same way you originally paid. Postage charges on returns are not refundable unless the product is being returned under a Warranty Claim.
For more information, please visit our Returns page.
Q: If I return a product, why do I have to pay the return shipping fee?
A: If we built the return shipping fee into our pricing, all our customers would in effect be subsidizing the few people who change their minds. We don’t think that would be fair, so we don’t want to increase our prices to cover those costs. That’s why we ask the people who return products to bear the cost themselves.
For more information, please visit our Returns page.
We’d love to hear from you
If you have any more questions, or you’d like to give us some comments or feedback, we’d love to hear from you! And we promise to answer quickly.